Strengthen and elevate your relationship building skills with donors at various financial support levels by reviewing the fundamentals of communication, understanding the barriers that interrupt how a message is received, and improve your active listening skills to minimize miscommunication.

Full participation in Master Fundraising Communication: Utilize 4 Active Listening Skills for Success is applicable for 2.0 points in Category 1.B - Education of the CFRE International application for initial certification and/or recertification.

Learning Objectives:

Recognize the complexity of verbal and non-verbal communication
Define the barriers to effective communication
Understand the 4 active listening skills
Learn to apply the 4 active listening skills to your workplace situation

Workshop Takeaways:

Attendees will hear a combination of theories, engage in self-assessment, and learn best practices from Teresa and each other. They will also receive a mini workbook with PPT slides and tools.

About Teresa Valade

Sparked by the entrepreneurial spirit at a young age, Theresa Valade launched Success Trek in 2005. She has been helping companies of all sizes who are ready to take their business to the next level or in times of growth ever since. Theresa is passionate about strengthening companies from within, transforming businesses through improved operations and optimized workforce.

Theresa is known for her contagious energy and remarkable ability to inspire others to contribute more of what they do best. After more than 25 years leading companies and teams through change, in industries such as hospitality, manufacturing, health & wellness, professional services, pharmaceutical, and health care, she has seen how a happier workplace can increase the number of satisfied customers and engaged employees while improving the bottom line.