NIPSCO WARNS OF BILL PAYMENT SCAMS
January 7, 2015 — NIPSCO is alerting customers of an increase in bill payment scams.
Most commonly, impersonators claiming to be NIPSCO employees are calling to inform customers of a delinquent bill and requesting that immediate payment be made to avoid being shut off.
If customers are unsure about the legitimacy of any e-mail, phone call, program or offer claiming to be affiliated with NIPSCO, please call NIPSCO’s 24-Hour Customer Service Center at 1-800-4NIPSCO (1-800-464-7726).
NIPSCO reminds customers who are uncertain of their current account status that they can check the information printed on their recent billing statement, call NIPSCO to speak directly with a customer service representative or register and view their bill on NIPSCO’s secure website.
Customers have the following payment options: online, by phone, by mail or at one of NIPSCO’s authorized payment locations. A list of authorized locations can be found at NIPSCO.com/BillingPayment.
Tips to Keep Customers Safe from Scams
Potential threats or scams can appear in a variety of forms, including phone calls and e-mails. By following some of these simple tips below, customers can help avoid being the victim of a scam.
1. Never give personal information, including Social Security numbers and banking information, to unconfirmed sources. NIPSCO only asks for a Social Security number when a customer is applying for new service or to validate an account holder when a customer calls to obtain account information, complete a transaction or service-related request over the phone.
2. If you believe you have been the victim of a scam, contact 911 as well as your local banking institution or credit card company if applicable.
3. Legitimate bill assistance programs are available to qualifying customers. For more information on these offerings, visit NIPSCO.com/PaymentAssistance.
More tips to stay safe are available at NIPSCO.com/StaySafe.